FAQs - Technicals / Installation / Client Errors


Retired GM
Jun 16, 2021
Basic installation / voting / lag issues

1.1When I download the game, dreamms.exe is deletedTurn off Windows Defender by going into Windows Security > Virus & Thread Protection > Under Virus & thread protections settings. Click on Manage settings. > Real-time protection (off). Don't forget to turn back on.
Add the DreamMS folder to your exclusions (Virus & Threat Protection > Manage Settings > Add or remove exclusions > Add an Exclusion > Select the full DreamMS folder)

1.2How do I change the resolution of my client?Open Dream.ini (or Dream if you don't have extensions visible) with notepad, choose your resolution (0-3), save, restart client.
1.3Cannot vote due to “Cloudfare redirecting”Try voting through mobile data when browser is having Cloudfare issues.
Alternatively, you can vote through this link. Will refresh link whenever it breaks. Let us know. Notice the big letters.
1.4Playing in MY/SG/TW and experiencing significant lagCall your internet service provider and ask to “change port”

Client errors

2.1d3dx9_43.dll was not foundDownload and install the latest DirectX Runtime libraries: https://www.microsoft.com/en-au/download/details.aspx?id=35
2.2MSVCR100.dll/MSVCR110.dll/MSVCR140.dll was not found.
Application unable to start correctly Error 0x000007b.
Download and install Visual C++ Resdisributable: https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one/
2.3Client crashes when opening inventoryRun regedit, go to HKEY_LOCALMACHINE > Software > WOW6432Node and delete Wizet.
2.4Invalid Pointer or weird symbols instead of text in-game/portals don't work properlySet your system locale to English (US) (Untick unicode) https://www.tenforums.com/tutorials/132050-change-system-locale-windows-10-a.html
2.5DLL class not foundIf setting your system locale to English with unicode unticked causes this problem, make sure your game file path does not contain a different language.
2.6Client crashes when migrating to server/channelRun the client in windows 7 compatibility mode and as administrator.
2.7Gr2D error/Unspecified errorSelect a resolution that your monitor supports.
Alternatively, check your refresh rate, if it says a refresh rate that is not of the normal 60/120/144/165/240hz. You need to update your graphics card drivers.
2.8Fullscreen minimizes the client and cannot open if scaling is not 100%Right click desktop > Display Settings > Under Scale and Loadout > Change the size of text,apps, and other items to be set at 100%.
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